1. 30-day money-back guarantee
We want you to be confident in your purchase of Portline TMS. If for any reason you are not satisfied, you can request a full refund within 30 days of the date of your order. This applies to first-time purchases of monthly and annual subscriptions.
2. How to request a refund
Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all sales of Portline TMS. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at info@agrotreidas.lt with your order ID and we will help you process the refund.
Refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
3. Renewals and cancellations
You can cancel your subscription at any time from your account billing settings or via the Paddle customer portal. Cancellation stops future renewals — you keep access to your paid plan until the end of the current billing period.
Renewal charges (after the first paid period) are not automatically refunded. If a renewal was unintentional or you cancelled before the renewal but were still charged, please contact us within 14 days of the renewal date and we will work with Paddle to resolve it.
4. Exceptions
The 30-day guarantee does not apply to:
- Accounts found to be in material breach of our Terms of Service (e.g. abuse, fraud, attempts to circumvent licensing).
In all cases your statutory rights under applicable consumer protection law remain unaffected.
5. Contact
Questions about this policy: info@agrotreidas.lt.